Supervised and optimized medical data processing activities, ensuring accurate entry, validation, and secure handling of patient clinical and demographic data.
Provided comprehensive end-user training on clinical software and network systems, enhancing staff proficiency and system adoption.
Managed local area networks, internet access, and data security, achieving consistent system uptime and availability for critical hospital operations.
Troubleshot and resolved software/hardware issues across diverse units, ensuring real-time clinical system availability and minimizing disruption.
Collaborated effectively with clinicians, nurses, laboratory staff, and records officers to ensure proper patient registration and documentation, improving data quality.
Conducted routine data quality checks and supported the preparation of periodic reports for hospital management, facilitating informed decision-making.
Provided on-the-job support and guidance to staff and IT personnel, fostering a skilled and responsive technical environment.
Supported electronic health record (EHR) systems across key hospital units, including Accident & Emergency, ICU, Radiology, and Laboratory, ensuring seamless data flow.